M/M/c/N queuing systems with encouraged arrivals, reneging, retention and feedback customers
نویسندگان
چکیده
منابع مشابه
Transient Analysis of a Multi-server Queuing Model with Discouraged Arrivals and Retention of Reneging Customers
In this paper, we study a finite capacity Markovian multi-server queuing system with discouraged arrivals, reneging, and retention of reneging customers. The transient state probabilities of the queuing system are obtained by using a computational technique based on the 4th order RungeKutta method. With the help of the transient state probabilities, we develop some important measures of perform...
متن کاملTwo-Heterogeneous Server Markovian Queueing Model with Discouraged Arrivals, Reneging and Retention of Reneged Customers
Customer impatience (reneging) has negative impact on the performance of queueing systems. If we talk from business point of view, firms lose their potential customers due to customer impatience which affects their business as a whole. It is envisaged that if the firms employ certain customer retention strategies then there are chances that a certain fraction of impatient customers can be ret...
متن کاملA Single-server Markovian Queuing System with Discouraged Arrivals and Retention of Reneged Customers
Customer impatience has a very negative impact on the queuing system under investigation. If we talk from business point of view, the firms lose their potential customers due to customer impatience, which affects their business as a whole. If the firms employ certain customer retention strategies, then there are chances that a certain fraction of impatient customers can be retained in the queui...
متن کاملA Multi-Server Markovian Feedback Queue with Balking Reneging and Retention of Reneged Customers
The quality of service provides a competitive edge to any business firm. Lack of better service quality mechanism may lead to the dissatisfied customers (feedback customers). This causes loss of goodwill among the customers and finally, the firms may lose their potential customers. Further, due to long wait customers may get impatient, and may abandon the queueing system before getting service....
متن کاملQueuing Problems with Heterogeneous Arrivals and Service
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ژورنال
عنوان ژورنال: YUJOR
سال: 2018
ISSN: 0354-0243,1820-743X
DOI: 10.2298/yjor170620006s